Refund, Return & Exchange Policy

30-Day Empty Bottle Guarantee

Try our products risk-free. If you're not satisfied for any reason, you may request a full refund — even if the bottles are empty — within 30 days of the delivery date of your order.

Exchange Option

If you prefer, you may request an exchange instead of a refund within 30 days of delivery.

1. Exchanges are available for products of equal value only.
2. Empty bottles are not eligible for exchange.
3. To qualify for an exchange, products must be at least 50% full.

How to Request a Refund or Exchange

1. Email our support team at support@nuevalife.com
2. Include your Order ID# and a brief reason for your return or exchange request
3. Send the product containers (empty for refund; unopened for exchange) to the return address listed on the product label

Shipping Times

Orders are shipped via USPS and typically arrive within 5–7 business days.

If you need to return or exchange your order, please send it to:
11301 Metro Airport Center Dr, Ste 105, Romulus, MI 48174

Important Notes

• Customers are responsible for all return shipping costs.
• Shipping fees (if applicable) are non-refundable.
• Refunds will be issued to the original form of payment.
• Only orders placed through www.NuevaLife.com
• Returns or exchanges received after the 30-day delivery window will not be processed.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery. We'll promptly replace the item or issue a full refund at no cost to you.