Refund & Return Policy
At Nueva, your satisfaction is our priority. That’s why we offer a 60-Day Empty Bottle Guarantee on all of our products.
60-Day Empty Bottle Guarantee
Try our products risk-free. If you’re not satisfied for any reason, you may request a full refund — even if the bottles are empty — within 60 days of your purchase date.
How to Request a Refund
- Email our support team at support@nuevalife.com
- Include your Order ID# and a brief reason for your return
- Send the empty (or unused) product containers to the return address listed on the product label
Important Notes
- Customers are responsible for all return shipping costs.
- Shipping fees (if applicable) are non-refundable.
- Refunds will be issued to the original form of payment.
- Only orders placed through NuevaLife.com are eligible.
- Returns received after the 60-day window will not be processed.
Damaged or Incorrect Items
If your product arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no cost to you.