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Refund & Return Policy

At Nueva, your satisfaction is our priority. That’s why we offer a 30-Day Empty Bottle Guarantee on all of our products.

30-Day Empty Bottle Guarantee

Try our products risk-free. If you’re not satisfied for any reason, you may request a full refund — even if the bottles are empty — within 30 days of your purchase date.

How to Request a Refund

  1. Email our support team at support@nuevalife.com
  2. Include your Order ID# and a brief reason for your return
  3. Send the empty (or unused) product containers to the return address listed on the product label

Important Notes

  • Customers are responsible for all return shipping costs.
  • Shipping fees (if applicable) are non-refundable.
  • Refunds will be issued to the original form of payment.
  • Only orders placed through NuevaLife.com are eligible.
  • Returns received after the 30-day window will not be processed.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no cost to you.