Privacy Policy

1. Overview

Any communication or material you provide to us — online, electronically, or otherwise — will be handled in accordance with this Privacy Policy. By accessing or using this website, you agree to the terms described here.

2. Information We Collect

We may collect:

• Personal Information: name, billing and shipping address, email address, phone number, payment information (processed by third-party processors), account credentials, and other identifiers you provide.
• Non-identifying Information: aggregated or de-identified data about usage and preferences.
• Connection & Usage Information: device type, browser, IP address, pages visited, referring URL, and other technical details about your interactions with the website.

We collect information you provide directly, automatically as you navigate the site (through cookies and similar technologies), and from trusted third parties when applicable.

3. Automatic Data Collection Technologies

We use cookies, web beacons, and similar technologies to collect non-personally-identifying information that helps us improve the website and tailor your experience. You can control or delete cookies through your browser settings; disabling some cookies may affect site functionality.

4. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services and website.
• Process orders, payments, shipping, and returns.
• Communicate with you about your orders, account, promotions, and policy changes.
• Personalize content and marketing (where you have consented).
• Detect and prevent fraud, abuse, and illegal activity.
• Comply with legal obligations and enforce our Terms of Use.

5. Security — SSL / TLS and Other Protections

We take security seriously and use commercially reasonable administrative, technical, and physical safeguards to protect Personal Information.

SSL/TLS (HTTPS): This website uses SSL/TLS encryption (the “https://” and a padlock in your browser) to protect data transmitted between your device and our servers. SSL/TLS helps ensure that information you submit (for example, account details or order information) is transmitted securely and cannot be read in transit by unauthorized parties.

No Selling or Sharing of Data: We do not sell, rent, trade, share, or otherwise disclose any personal data or credit card information to third parties for marketing or commercial purposes. Payment data is processed securely by third-party payment processors, and we do not store or share full credit card details.

Additional measures:

• Access to stored personal data is restricted to authorized personnel and service providers on a need-to-know basis.
• We maintain regular security reviews and update security controls as necessary.
• Payment information is processed by PCI-compliant payment processors.

Important: while we use encryption and other safeguards, no system can be 100% secure. If you suspect any unauthorized use of your account or data, contact us immediately at the address below.

6. Third-Party Sites and Services

Our site may link to external sites and use third-party services (e.g., payment processors, analytics providers, shipping partners). These third parties have their own privacy and security practices; we are not responsible for their policies or practices.

7. Children’s Privacy

Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will promptly delete it.

8. California Privacy Rights (CPRA)

If you are a California resident, you may have additional rights with respect to your personal information (Right to Know, Right to Access, Right to Correct or Delete, Right to Opt-Out of certain sales/sharing, and Right to Non-Discrimination). To exercise these rights, submit a verifiable request to: support@nuevalife.com.

Note: as stated above, we do not sell or share your credit card data or personal information.

9. Business Transfers

If our business, or any portion of it, is sold, merged, or transferred, Personal Information may be transferred as part of that transaction. We will notify affected users as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of the site after updates constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@nuevalife.com.